FAQs

FAQs

Ziyarat Travels Pvt. Ltd.

Hajj is an obligatory pilgrimage that every Muslim must perform at least once in their lifetime, provided they are physically and financially able to do so. It is performed during specific days in the Islamic calendar, while Umrah is a voluntary pilgrimage that can be performed any time of the year, except during the Hajj dates. Both pilgrimages involve rituals, but Hajj has more rituals and requirements.

You can easily book your Hajj or Umrah package by visiting our website and filling out the online inquiry form or by contacting our customer support team directly via phone or email. Our team will guide you through the entire booking process and answer any questions you may have.

Yes, we offer both group and private packages for Hajj and Umrah. Group packages provide an opportunity to travel with a community of fellow pilgrims, while private packages offer a more personalized and flexible experience.

Our packages typically include visa processing, flights, accommodation in Mecca and Medina, transportation within Saudi Arabia, and expert guidance throughout your journey. For Hajj, we also provide assistance with the specific rituals that must be performed. For detailed information, please refer to the package description or contact our team.

We handle the visa application process for you. Once you have chosen a package, we will guide you on submitting the necessary documents for your visa, and we will ensure that it is processed in time for your journey.

Absolutely! We offer family and group packages that allow you to perform Hajj or Umrah with your loved ones. Group packages provide a sense of community, while family packages allow you to travel together and stay in close proximity.

We prioritize the safety and comfort of all our pilgrims, including elderly and differently-abled individuals. We provide assistance throughout your journey, including accessible transport, and work with accommodations that offer facilities for those who require special needs.

We provide a list of essential items to pack, which includes travel essentials, religious items, and comfortable clothing suitable for the pilgrimage. We also advise on packing light and only bringing the necessary items for a fulfilling experience.

We offer several payment options, including bank transfers, credit/debit card payments, and installment plans for select packages. Our customer service team can help you with the payment process and provide more details on installment plans if needed.

Yes, we offer post-pilgrimage support for any questions or concerns you may have after your journey. We also provide helpful tips for maintaining the spiritual connection you developed during your pilgrimage.

Still have you any problem for solutions?

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